Thank you for shopping at threadsprout.shop. We hope you are satisfied with your purchase of men’s and women’s clothing. If you are not happy with the items you received, you may request a return in accordance with the policy below.
- Return Period
You may contact us to request a return within 30 days of receiving your items.
We may be unable to accept return requests made after the 30-day window, unless otherwise required by applicable law or in cases involving quality issues.
If you wish to return an item, please contact us within the return period and provide your order number and the reason for the return.
- Returns of Opened Items
You may still request a return even if the item has been opened.
You may open the packaging to inspect the item, provided that the returned item remains in a condition suitable for resale.
If the item has merely been opened for inspection—without actual use, washing, damage, or any other condition that would affect resale—it is eligible for return under this policy.
- Items Ineligible for Return
Returns may not be accepted in the following cases:
Items that have been used or worn;
Items that have been washed;
Items with obvious stains, odors, or damage caused by use;
Items with obvious damage caused by mishandling;
Items missing necessary accessories, packaging, or components, thereby affecting resale;
Items rendered unsuitable for resale due to customer actions;
Items for which the return period has expired.
If an item has a quality issue, we will handle the matter on a case-by-case basis, even if the item has been opened.
- Returns Due to Quality Issues
Please contact us promptly if the items you received have quality issues, were damaged during shipping, or differ significantly from your order.
To help us quickly verify the issue, you may be asked to provide:
Order number;
Item name;
A detailed description of the issue;
Photos or videos of the item.
If we confirm a quality issue or an incorrect shipment, we will cover the return shipping costs for eligible returns.
5. Returns for Non-Quality Reasons
If the reason for the return is personal—such as:
You do not like the item;
Incorrect size selection;
Color or style does not meet personal expectations;
Change of mind;
Other reasons unrelated to product quality;
You may still apply for a return provided the conditions are met; however, the return shipping costs are generally borne by the buyer.
- How to Request a Return
To initiate a return, please contact us via the following methods:
Email: 1913626569@qq.com
Phone: 18932689731
Please provide your order number, the item(s) to be returned, and the reason for the return.
Once customer service confirms your return request, we will provide specific instructions on how to proceed.
Please do not ship the item back without first obtaining return confirmation and the correct return address, as this may delay or disrupt the return process.
- Returning the Item
After receiving return confirmation, please ship the item back using the address and instructions provided by customer service.
We recommend using a shipping method that offers tracking and retaining proof of shipment until the return process is complete.
For returns due to quality issues that meet our criteria, we will cover the return shipping costs.
For returns due to non-quality reasons, the buyer is responsible for return shipping costs.
- Inspection of Returned Items
Upon receiving the returned item, we will inspect its condition to verify compliance with this return policy.
If the item meets the return criteria, we will proceed with the refund.
If the returned item has been used, washed, or damaged, or if its condition prevents resale due to customer actions, we may refuse the refund or handle the situation based on the item’s actual condition.
- Refund Processing Time
Once we receive the returned item and confirm it meets the refund criteria, we will process the refund via the original payment method within 3–5 business days.
After the refund is submitted, the actual time it takes for funds to appear in your account may vary depending on the processing speed of your bank, credit card issuer, or third-party payment provider.
- Refund Amount
For items that meet the return criteria, we generally refund the actual amount paid for the product.
If the order included shipping fees, promotional discounts, or other charges, the final refund amount will be determined based on the specific details of the order and applicable policies. For returns resulting from product quality issues or incorrect items shipped by us, we will provide an appropriate resolution based on the specific circumstances.
- Exchanges
If you wish to exchange an item for a different size, color, or product, please contact us first to confirm availability.
Exchange feasibility depends on current stock levels and specific order details.
If an exchange cannot be arranged, we can process a return and refund in accordance with applicable return policies.
- Order Cancellation
If you wish to cancel your order before it has been shipped, please contact us as soon as possible.
Cancellation may not be possible if the order has already entered the processing or shipping stage. Orders that have already been shipped may need to be handled through the standard return process.
- Special Circumstances
If your order involves special circumstances, or if you believe there is a quality issue with the product, we encourage you to contact us promptly, even if the item does not strictly meet the conditions outlined above.
We will review and address the matter based on the specific situation and applicable laws and regulations.
- Contact Us
If you have any questions regarding returns, refunds, or after-sales service, please contact us:
Company Name: Baoding Internet Trading Co., Ltd.
Address: Room 406, Zone 1, Building 4, Dian’gu Technology Center, No. 3088 Lekai North Street, High-tech Development Zone, Baoding City, Hebei Province
Phone: 18932689731
Email: 1913626569@qq.com